Shipping policy

We make our products in small batches — which means every order is handled with care, not rushed off a conveyor belt. Here's what to expect when you order from TalloPharm.

Processing Time

All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). You'll receive a shipping confirmation with tracking as soon as your order leaves our lab.

Shipping Rates & Delivery

We ship within the United States only at this time. Free standard shipping on all orders over $75. Orders under $75 are charged a flat shipping rate calculated at checkout.

Standard shipping typically arrives within 3–7 business days after dispatch, depending on your location.

Order Tracking

Once your order ships, you'll receive an email with your tracking number. If you haven't received a confirmation within 2 business days of placing your order, please check your spam folder or reach out to us directly.

Delays & Carrier Issues

Once a package is in the carrier's hands, delivery timelines are outside our control. If your order is significantly delayed or appears lost, contact us at [email address], and we'll do everything we can to make it right.

Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery at [email address] with a photo and your order number. We'll resolve it promptly — no hassle.

Questions?

Our team is small and responsive. Reach us at hello@tallopharm.com, you'll hear back from a real person, usually within one business day.