Refund policy

We formulate in small batches and stand behind every product we make. If something isn't right, we want to know — and we'll make it right.

Our Return Window

You have 20 days from the date your order is delivered to request a return. To be eligible, the item must be unused, in its original condition and packaging, and accompanied by your receipt or proof of purchase.

Because our products are applied to skin, we are unable to accept returns on opened or partially used items — this protects both you and future customers.

How to Start a Return

Reach out to us first at hello@tallopharm.com before sending anything back. Once your return is approved, we'll send you a prepaid return shipping label and clear instructions on where to send your package.

Items returned without prior authorization will not be accepted.

Damaged or Incorrect Orders

Please inspect your order as soon as it arrives. If your item is damaged, defective, or not what you ordered, contact us within 7 days of delivery at hello@tallopharm.com with your order number and a photo of the issue. We'll assess it promptly and resolve it — no hassle.

 

Exceptions

The following items are not eligible for return:

• Sale items and discounted products
• Gift cards
• Opened or used products

If you're unsure whether your item qualifies, reach out before sending it back and we'll help.

Exchanges

The simplest way to exchange a product is to return the original item and, once your return is approved, place a new order for the item you'd like. This keeps things clean and ensures you get exactly what you want without delays.

Refunds

Once we receive and inspect your return, we'll notify you by email whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days.

Please allow additional time for your bank or card provider to process and post the credit — this is outside our control but typically takes 3–5 business days.

If 15 business days have passed since your refund was approved and you haven't seen it, please contact us at hello@tallopharm.com and we'll look into it immediately.

Questions?

We're a small, pharmacist-run team and we respond directly. Email us at hello@tallopharm.com — we typically reply within one business day.